1. Definitions

In these terms, the following words mean:

• The app / Sana': the Sana' app and its public pages. It is the party contracting with you under these terms, reachable at support@san3.app
• Productive family: an account that creates a store and lists its products.
• Customer: anyone who browses, makes contact, or posts a request.
• Content: the text, images and clips users upload.

2. What Sana' is

Sana' is a directory that introduces productive families and connects them with customers near them. Sana' is not a seller, not a producer, and not an agent for any party.

The app has no cart, no checkout, no payment and no delivery. Ordering happens outside the app, over WhatsApp or by phone between the customer and the family. Sana' is not a party to that agreement and does not see it.

The only thing Sana' sells to its users is the "Upgrade your store" subscription described in section 10.

3. Eligibility and accounts

You must be thirteen or older. Browsing is available without an account; an account is needed to open a store, post a request, write a review or take part in the community.

You are responsible for the accuracy of your details and for protecting your sign-in. You can delete your account at any time from inside the app, and deletion is permanent.

4. Obligations of a productive family

By opening a store on Sana' you undertake to:

• Be accurate about what you list: description, price, ingredients and preparation times.
• Ensure your product is safe, of the stated quality, and as described.
• Comply with the laws of the Kingdom that apply to your activity, including food rules and licences where required.
• Provide a working contact number — ordering on Sana' happens only through it.
• Respond to customers and honour what you agreed with them.

5. Responsibility for the product

The productive family alone is responsible for its products, their quality, their safety and their delivery, and for any agreement it makes with a customer.

6. Store and listing review

Every store and every listing is reviewed before it appears, and may be approved or rejected. Review is an editorial check on what is published — it is not an inspection of the product and not a certificate of quality or safety, and it may not be presented to customers as one.

Rejecting or suspending a store withdraws its listings from public view.

7. Content rules

The following may not be published:

• Anything contrary to Saudi law or public decency.
• Anything infringing the rights or intellectual property of others.
• Misleading information about products.
• Other people's personal data without their permission.
• Products prohibited by law.
• Abuse and harassment.
• Duplicate content posted to gain prominence.

8. Intellectual property

What you upload remains yours. By uploading it you grant Sana' a non-exclusive licence to display it inside the app and on the public store and product pages, to the extent needed to run the service. That licence ends when you delete the content or your account.

The Sana' name, visual identity and software remain its own.

9. Community and reviews

The Sana' community is a space where users write to each other. The content rules in section 7 apply to it, and any user may block another or report a post. Reports are reviewed, and content may be removed or an account suspended.

A review is a personal opinion of the person who wrote it. Sana' does not adopt it and does not guarantee its accuracy. Fake, paid or reciprocal reviews are prohibited and may be removed.

10. Paid subscription

The "Upgrade your store" subscription gives productive families additional features. Once enabled, it is purchased exclusively through the Apple or Google store. Sana' does not receive your payment details and does not process the purchase itself.

Renewal, cancellation and refunds are governed by the policies of the store you bought through, and are all managed from your account settings there. When a subscription ends the additional features stop; your store and listings are not deleted.

11. Limits of Sana's responsibility

Sana' is responsible for operating and making the platform available, and for handling reports in accordance with these terms.

Sana' is not responsible for: the products listed, their quality or safety; agreements made outside the app; delivery of products or delays in it; disputes between a customer and a family; the accuracy of data users enter; or interruptions in third-party services.

This section is not to be read as excluding liability that Saudi law does not permit to be excluded, nor as waiving rights the law grants you.

12. Suspension and termination

Sana' may remove content that breaches these terms and may suspend or terminate an account, telling the user the reason where possible.

13. Complaints

To complain about content or a user, use the report button in the app or write to support@san3.app. We aim to respond within a reasonable time and may ask for more information to verify.

14. Changes to the service or terms

We may develop the app or amend these terms. The version number and last-updated date appear at the top of this page, and we will tell you in the app about any material change. Continuing to use the app afterwards counts as acceptance.

15. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and its competent courts have jurisdiction over any dispute arising from them.