1. Definitions

In these terms, the following words mean:

• The app / Sana': the Sana' app and its public pages. It is the party contracting with you under these terms, reachable at support@san3.app
• Productive family: an account that creates a store and lists its products.
• Customer: anyone who browses, makes contact, or posts a request.
• Content: the text, images and clips users upload.

2. What Sana' is

Sana' is a directory that introduces productive families and connects them with customers near them. Sana' is not a seller, not a producer, and not an agent for any party.

The app lets a customer send a family an "order" with the products, quantities and pickup method the customer chose; it is recorded in the app and the family is notified, and may accept it or decline it. An order is a request the customer directs to the family, not a contract of sale with Sana'; the final price and the time and manner of handover are agreed directly between the two over WhatsApp or by phone. The app has no payment and no delivery, and Sana' is not a party to the agreement between customer and family and does not see their conversations.

The only thing Sana' sells to its users is the "Upgrade your store" subscription described in section 10.

3. Eligibility and accounts

You must be thirteen or older. Browsing is available without an account; an account is needed to open a store, post a request, write a review or take part in the community.

You are responsible for the accuracy of your details and for protecting your sign-in. You can delete your account at any time from inside the app, and deletion is permanent.

4. Obligations of a productive family

By opening a store on Sana' you undertake to:

• Be accurate about what you list: description, price, ingredients and preparation times.
• Ensure your product is safe, of the stated quality, and as described.
• Comply with the laws of the Kingdom that apply to your activity, including food rules and licences where required.
• Provide a working contact number — ordering on Sana' happens only through it.
• Respond to customers and honour what you agreed with them.

5. Responsibility for the product

The productive family alone is responsible for its products, their quality, their safety and their delivery, and for any agreement it makes with a customer. When a family accepts an order in the app, it signals willingness to fulfil it once it has agreed the final price and time with the customer; it does not bind the family to a price it has not confirmed. Delivery, if the family offers it, is the family's responsibility, and its fee is whatever the family sets.

6. Publishing stores and listings

Stores and listings are published as soon as they are added, and their text passes an automatic filter that blocks offensive words. Sana' may remove any listing or suspend any account that breaks these terms, at any time, and suspending a store withdraws its listings from public view. Sana' may temporarily stop a store from receiving orders if it repeatedly fails to confirm them, and the family can turn this back on from its store settings.

The "Verified family" badge is granted by Sana' after a check. It is not an inspection of the product and not a certificate of quality or safety, and it may not be presented to customers as one.

7. Content rules

The following may not be published:

• Anything contrary to Saudi law or public decency.
• Anything infringing the rights or intellectual property of others.
• Misleading information about products.
• Other people's personal data without their permission.
• Products prohibited by law.
• Abuse and harassment.
• Duplicate content posted to gain prominence.

8. Intellectual property

What you upload remains yours. By uploading it you grant Sana' a non-exclusive licence to display it inside the app and on the public store and product pages, to the extent needed to run the service. That licence ends when you delete the content or your account.

The Sana' name, visual identity and software remain its own.

9. Community and reviews

The Sana' community is a space where users write to each other. The content rules in section 7 apply to it, and any user may block another or report a post. Reports are reviewed, and content may be removed or an account suspended.

A review is a personal opinion of the person who wrote it. Sana' does not adopt it and does not guarantee its accuracy. Fake, paid or reciprocal reviews are prohibited and may be removed.

10. Paid subscription

The "Upgrade your store" subscription gives productive families additional features. Once enabled, it is purchased exclusively through the Apple or Google store. Sana' does not receive your payment details and does not process the purchase itself.

Renewal, cancellation and refunds are governed by the policies of the store you bought through, and are all managed from your account settings there. When a subscription ends the additional features stop; your store and listings are not deleted. Ads are not shown to those who subscribe to "Upgrade your store".

11. Limits of Sana's responsibility

Sana' is responsible for operating and making the platform available, and for handling reports in accordance with these terms.

Sana' is not responsible for: the products listed, their quality or safety; agreements made between a customer and a family; a family's acceptance of an order, its declining it, or its delay in replying; delivery of products or delays in it; disputes between a customer and a family; the accuracy of data users enter; the content of ads shown by third parties; or interruptions in third-party services.

This section is not to be read as excluding liability that Saudi law does not permit to be excluded, nor as waiving rights the law grants you.

12. Suspension and termination

Sana' may remove content that breaches these terms and may suspend or terminate an account, telling the user the reason where possible.

13. Complaints

To complain about content or a user, use the report button in the app or write to support@san3.app. We aim to respond within a reasonable time and may ask for more information to verify.

14. Changes to the service or terms

We may develop the app or amend these terms. The version number and last-updated date appear at the top of this page, and we will tell you in the app about any material change. Continuing to use the app afterwards counts as acceptance.

15. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and its competent courts have jurisdiction over any dispute arising from them.